Shipping & Delivery
Shipping & Delivery
We curate beauty essentials that combine innovation with everyday practicality — and that includes getting your order to you reliably.
We currently ship to the United States, Canada, and Australia.
Processing Time
Orders are processed and shipped within 1-2 business days (Monday–Friday, excluding US public holidays). You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.
During peak seasons (such as holidays or major sales events), processing times may extend to 3-5 business days. We appreciate your patience.
Estimated Delivery Times
These are estimates provided by our shipping partners. Actual delivery times may vary.
United States
Standard Shipping: 7 – 10 business days
Canada
Standard Shipping: 8 – 12 business days
Australia
Standard Shipping: 10 – 14 business days
Please note: These estimates do not include processing time. Customs clearance may add additional delays, especially during peak periods.
Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order and your shipping destination.
Free Shipping (US only)
We offer free standard shipping on all orders over $50 USD. No promo code needed — the discount is applied automatically at checkout.
For customers in Canada and Australia, we offer competitive flat-rate shipping. Please proceed to checkout for an accurate shipping quote.
Customs, Duties & Taxes
For orders shipped outside the United States, customs fees, import duties, or value-added taxes may apply. These charges are determined by your country's customs authority and are the sole responsibility of the buyer.
sunbeamshield is not responsible for:
• Delays caused by customs clearance
• Additional fees, duties, or taxes imposed by customs
• Packages that are held or returned by customs
We recommend contacting your local customs office for information on potential fees before placing your order. We are not able to mark orders as "gifts" or reduce invoice values for customs purposes, as this is both illegal and unethical.
Lost, Stolen, or Damaged Packages
We partner with reputable shipping carriers to ensure your package arrives safely. However, once the carrier has possession of your package, we are not liable for lost, stolen, or damaged items.
If your package is marked as "Delivered" but you have not received it:
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Check with neighbors or building management
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Contact the carrier directly with your tracking number
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File a claim with the carrier
If your package arrives damaged, please contact us within 7 days of delivery at support@sunbeamshield.com. Include your order number and photos of the damaged packaging and product. We will work with you to resolve the issue.
Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you realize your address is incorrect after placing an order, contact us immediately at support@sunbeamshield.com. If the order has not yet shipped, we will update the address for you. If the order has already shipped, we are unable to redirect it, and you will need to arrange redelivery with the carrier.