Return & Refund Policy
At sunbeamshield, we want you to love your purchase. We curate beauty essentials that combine innovation with everyday practicality — and that means standing behind the quality of every product we sell.
If for any reason you're not completely satisfied, we're here to help. Please read this policy carefully before initiating a return
30‑Day Return Window
You have 30 calendar days from the date you receive your order to return an item for a full refund (excluding original shipping fees).
The return window begins on the date of delivery as confirmed by the carrier's tracking information. Returns received after the 30-day window will not be accepted and will be returned to you at your expense.
Eligibility Requirements
To be eligible for a return, your item must be:
• In unused and unopened condition
• In the original packaging with all seals, labels, and protective film intact
• Returned within the 30-day window
• Accompanied by a valid return authorization from our team
We cannot accept returns for products that have been opened, used, or damaged by the customer. This includes products with broken seals, missing packaging components, or signs of use.
Non‑Returnable Items
The following items cannot be returned:
• Products that have been opened or used (for hygiene reasons)
• Products purchased during clearance sales or marked as "Final Sale"
• Gift cards
• Items returned beyond the 30-day window
• Products damaged due to customer misuse or mishandling
If you are unsure whether your item is eligible for return, please contact us before shipping.
How to Start a Return
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Email us at [Your Support Email] with the following information:
• Order Number
• Full Name
• Email Address used at checkout
• Reason for return
• Photos of the product (if damaged or incorrect) -
Our team will review your request and respond within 1-2 business days with:
• Return Authorization approval (or denial, with explanation)
• Return shipping address
• Any special instructions -
Pack the item securely in its original packaging. Include a note with your order number inside the package.
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Ship the item back to us using a trackable shipping method. We recommend purchasing shipping insurance for high-value returns.
Return Shipping Costs
• If the return is due to our error (wrong item, defective product, or damaged shipment), we will cover the return shipping costs and provide you with a prepaid return label.
• If the return is for any other reason (changed mind, didn't like the product, ordered by mistake), return shipping costs are the buyer's responsibility. We will not refund original shipping charges, and we will deduct return shipping costs from your refund if we provide a label.
We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.
Refund Processing
Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5-7 business days.
• Please note that your bank or credit card issuer may take additional time to reflect the credit on your statement.
• Original shipping charges are non-refundable unless the return is due to our error.
If you have not received your refund after 7 business days from approval, please contact your bank first, then reach out to us at [Your Support Email].
Damaged, Defective, or Incorrect Items
We take quality seriously. If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [Your Support Email] with:
• Your order number
• A clear photo of the issue
• A brief description of what went wrong
We will review your case and arrange a replacement or full refund at no extra cost — including return shipping. We may ask you to return the damaged item for inspection.
Exchanges
We do not offer direct exchanges. If you would like a different product, please return your original item using the process above and place a new order for the item you prefer.
Refund on Promotional Purchases
If you purchased your item using a promotional discount (e.g., "Buy 2 Get 2 Free"), your refund will be prorated based on the discount applied. For example, if you bought a bundle at a discounted price, the refund amount will reflect the proportional value of the returned item, not the full bundle price.
For Buy 2 Get 2 Free orders:
• If you return 1 or 2 items, you forfeit the free items and will receive a prorated refund.
• If you return all items, you will receive a full refund of the purchase price (excluding original shipping).
Chargebacks
We encourage you to contact us directly before initiating a chargeback with your bank. We are reasonable and will always try to resolve any issue fairly.
If you file a chargeback, we may provide your bank with transaction details, including your order information, shipping confirmation, and delivery confirmation. This may affect your ability to return the product.